Terms & Conditions
We do have a strict no refund policy. If there are any problems with your service you have received, then it must be reported within 1 week of your original appointment either by calling the salon or in person. We will then fix the service or replace the product at no charge, within 1 week of reporting the fault.
Any parties/block bookings/special occasions require a non refundable booking fee upon booking, with the remainder due 2 weeks before the first appointment date. These bookings also fall under our refund policy. To change any details for these bookings, we will need a minimum of 1 weeks notice. Due to purchasing specific products in especially, or getting extra staff in to cover, we cannot refund any money if you can no longer attend or not enough people attend.
As of 1st February 2019, any appointment made over the value of £12 will incur a 40% non refundable booking fee. This booking fee will then be deducted off of your treatment total for that appointment. (So don’t worry, there won’t be any extra cost!)
We really respect your time and value your custom. Appointments can easily slip your mind or an emergency pops up but this can result in us with a wasted appointment. We understand these policies may be frustrating for those who have to cancel at short notice for genuine reasons or who arrive late through no fault of their own, but we also have a duty to our other Clients booked in after or wanting an appointment and this is our livelihood.
Our Stylists run busy columns and a late cancellation/arrival or no show means someone on the waiting list misses out. We will happily re book a new appointment for you as soon as possible, although, we may request pre-payment for services if you’ve been late or not showed for several appointments. It may even result in being refused future bookings and/or charged for the missed appointment slot.
If you need to cancel your appointment, please let us know as soon as possible. If the cancellation or move is less than 48 hours notice from the appointment or you simply do not show, then you will automatically loose your booking fee. If you cancel or move your appointment before this cancellation period of 48 hours then do not worry, your booking fee will just be taken off your next appointment with us. Cancellations within 24 hours will be marked as a no show.
We require your non refundable booking fee to be paid within 72 hours of your appointment date; failure to do so may result in your appointment being cancelled. Those who have cancelled at short notice, arrived late or not showed may have to pay the booking fee immediately upon booking.
Please respect our cancellation policy. All charges are subject to our discretion. By booking an appointment with Revival Hair & Beauty, you accept these terms. We do hold to right to change these terms without notice.